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Customer Expectations
Considerate Library Behavior

The County of Los Angeles Public Library provides a welcoming environment for the community to connect, explore, and create. The Customer Expectations of Considerate Library Behavior protects the rights of our customers, staff, and volunteers while also ensuring the preservation of library materials and facilities. Individuals visiting or using the Library’s facilities or services must comply with this policy.

The Customer Expectations apply to all buildings, interior and exterior, and all grounds controlled and operated by the County of Los Angeles Public Library, and to all persons entering in or on the premises.

I. Prohibited Behaviors and Activities

Any activity that unreasonably interferes with others’ use and enjoyment of the library, including but not limited to:

  • Disobeying the direction of a library staff member, library security officer, or other authorized individual
  • Loud, disorderly, disruptive, abusive, insulting, or threatening language, gestures or behavior
  • Bodily hygiene or scent that constitutes a nuisance to others
  • Harassing, threatening (written or implied) or intimidating customers or staff
  • Not wearing sufficient clothing (e.g. shoes, tops, bottoms) while in the library
  • Interfering with the free passage of staff or customers in or on library premises
  • Possessing large items or any items that could pose a health or safety risk
  • Monopolizing library space, furniture, or equipment
  • Solicitation and petitioning or distributing/selling merchandise without the express permission of the County Librarian
  • Panhandling, gambling, and/or loitering
  • Use of personal electronic devices in a manner that is disruptive to others
  • Eating, drinking, or displaying open food or liquid containers, except in areas designated for those purposes and/or with prior approval of the Library
  • Leaving children or adults requiring supervision unsupervised or unattended
  • Bringing animals other than service animals into the library, except as allowed at a library-approved event; or leaving an animal tethered and unattended on library premises
  • Bringing bicycles, shopping carts, scooters, or other similar conveyances inside the library facilities
  • Riding of hover boards or skateboards inside the library
  • Littering

Using library materials, equipment, fixtures, furniture, designated spaces, locations, buildings, or grounds in any manner that:

  • Is inconsistent with normal library intended purposes, including spaces or equipment designated for particular customers (e.g. designated children’s areas)
  • Is inconsistent with the normal use of library restrooms or water fountains(e.g., bathing, shaving, and changing or washing clothes)
  • Is likely to damage library property or the property of others
  • Is likely to cause personal injury to one’s self or others

Any behavior that is prohibited by law or County of Los Angeles or Library policies, including but not limited to:

  • Threats of physical harm against an individual, group of individuals or property
  • Unlawful possession of weapons
  • Smoking, use of any tobacco products, or any use or preparation of electronic or vaping devices or substances, on library premises within 20 feet of an entrance or exit
  • Viewing or printing illegal materials (e.g. child pornography)
  • Sexual misconduct or harassment (e.g. stalking; exposure; offensive touching); staring at or following a customer or staff in a disruptive or disturbing manner
  • Photographing, audio recording, or filming persons without prior approval from the Library Manager
  • Theft of or vandalism of materials or items belonging to the library, staff and/or other library users
  • Possessing, selling, distributing, consuming, or being under the influence of any alcoholic beverage (except as allowed at a library approved event) or controlled substance
  • Unapproved entry in non-public areas of library
  • Refusal to leave premises at closing time or trespassing at any other time

Enforcement

Willful and/or repeated behavior that is prohibited by law or the County of Los Angeles may result in one or more of the following consequences:

  • Non-compliance following a verbal warning may result in the customer being asked to leave for the day or a longer period of time
  • Suspension of library privileges, including removal from and denial of accessfor a period determined by the County Librarian
  • Intervention by law enforcement, including possible arrest and prosecution

Thank you for helping to maintain a safe, enjoyable library environment for all

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County of Los Angeles Public Library