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Frequently Asked Questions

Contact Us


If you have a question or comment regarding your library card, account, or need research help, email us. We will reply as soon as possible.


If you need help right away, call a County Library.


INSTANT LIBRARIAN: Chat with a librarian to answer your research and homework questions Monday - Thursday, noon - 6 pm. When a librarian is available, a chat box will appear on this page.

You can also add us to your buddy list:
Google Talk: lacountylibrary@gmail.com
Yahoo: AskLACountyLibrary
MSN Messenger: LACountyLibrary

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Send INSTANT LIBRARIAN a question from your phone:
Only available Monday - Thursday, noon - 6 pm


Contact the County Librarian, Margaret Donnellan Todd, at mdtodd@library.lacounty.gov.


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Frequently Asked Questions

How do I get a PIN?

What does the message "Privilege Has Expired" mean?

Why does my account say "User Blocked/ Barred "?

Can I get library notices by email instead of by mail?

Can I pay my fines/ fees online?

Can I reserve a computer online?

Do you have wireless Internet?

Why do I have to reenter my library card every time I place a hold?

Can I change the default pick-up location for my holds?

How will I know when my hold is available to pick up? How long will it take?

How do I search for DVDs and videos?

I haven't used the catalog before. How do I get started?